The success and longevity of our Keratin Smoothing Treatments require specific aftercare and proper service selection. Please read this policy carefully before booking your service at Collective Hairdressing®.
Consultation Policy & Service Selection
While a consultation is not mandatory, we strongly recommend it for every client unfamiliar with Keratin treatments or who has complex hair history.
- Recommended Consultation: If you are unsure about your hair's history, current condition, or which treatment option is right for you, we highly recommend booking a consultation first. This allows your stylist to assess your hair and ensure you book the correct service option.
- Client Responsibility: If you choose to book the service without a prior consultation, you are taking full responsibility for selecting the correct service option and for disclosing your full hair history (including bleaching, chemical processes, and previous keratin treatments) when you arrive.
Booking Exclusions & Service Requirements
Keratin treatments are technical services that require dedicated time and a professional finishing step.
- Exclusions: The price quoted for the Keratin Treatment EXCLUDES Cutting.
- Required Add-on: You MUST select and book a hair Cut as a necessary completion step following your Keratin application. This ensures the treatment is properly sealed and styled for optimum, long-lasting results.
Mandatory Home Care Guarantee
The longevity of your smooth, frizz-free results depends entirely on the home care products you use.
To validate your Keratin Treatment guarantee:
You MUST purchase and exclusively use the professional, Sulphate and Sodium Chloride-Free aftercare products advised by your stylist, purchased either directly from your stylist in the salon or from our online store where we are assured that it is genuine professional product.
Your stylist will prescribe a bespoke home care plan.
Failure to use the professional products recommended by Collective Hairdressing® will void any guarantee. Non-professional products will strip the keratin from your hair prematurely and diminish the results.
We are committed to providing you with the finest smoothing results. Please ensure you follow this policy, and if you have any doubts, book a consultation before your service at Collective Hairdressing®.